RETURN, REFUND, AND SHIPPING POLICY

 © 2021 Phoenix Publishing House, LLC

 

Last updated: November 09, 2021

 

Thank you for shopping at Phoenix Publishing House.

 

If for any reason, you are not completely satisfied with the purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

  • All tangible goods are processed within 72 hours. Standard shipping is 7-10 business days. Please keep in mind the delays associated with Covid-19.

  • Digital products are available instantly. Issues with downloads can be directed to phoenixhsellc@gmail.com.

  • All publishing bundles are delivered based on the date in the client's publishing agreement. Usually ranging from 4-18 weeks depending on the length of the manuscript and revisions required to deliver polished source files. This policy doesn't replace the signed contract between Pheonix Publishing House and You.

 

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Phoenix Publishing House, LLC, P.O. Box 154855, Lufkin, TX 75904.

  • Goods refer to the items offered for sale on the Service/Bundle/Author Vault pages

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Phoenix Publishing House, accessible from www.phoenixpubllc.com

  • You means the individual accessing or using the Service, or the company, or the other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days with publishing bundles with written notice. Only 50% of the deposit will be returned within seven days of booking services. If the author decides to cancel after the grace period, no refund will be provided. The original manuscript will be returned as it was received.

In order to exercise Your right to cancellation, You must inform Us of your decision by means of a clear statement.

 

You can inform us of your decision by:

We will reimburse You no later than 14 days from the day of which We receive the notification to cancel services. We will use the same means of payment as You used for the Order, minus any applicable fees from the method used by You.

 

Conditions for Returns

The following Goods cannot be returned. ALL SALES ARE FINAL:

  • eBooks

  • Paperbacks

  • T-Shirts

  • ECourses/Courses

  • Bookmarks

  • Promo Boxes

  • Book Bundles

  • Planners/Journals

  • Webinars

  • Seminars (unless canceled by  Phoenix Publishing House)

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: phoenixhsellc@gmail.com